Shipping Policy

Last Updated: August 14, 2026

At Dzebonde, we aim to provide a clear, reliable, and convenient shipping experience for every customer. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking, and what to do if your order is delayed.

1. Shipping Locations

Dzebonde currently ships orders within the United States.

We do not currently offer international shipping. Please make sure that the shipping address provided during checkout is a valid and complete address within the United States.

Customers are responsible for providing accurate shipping information, including:

• Full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code

Dzebonde is not responsible for delays or delivery problems resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

2. Order Cut-Off Time

Our order cut-off time is:

5:00 PM ET, Monday–Friday

Orders placed before the daily cut-off time will be processed according to our normal handling schedule.

Orders placed after 5:00 PM ET, on weekends, or on U.S. holidays will begin processing on the next applicable business day.

The order cut-off time is used to determine when order processing begins and does not represent a guaranteed delivery date.

3. Handling & Processing Time

Orders generally require 1–3 business days for handling and processing.

During this period, we:

1. Receive and verify your order.
2. Confirm the order details.
3. Prepare the item for shipment.
4. Process the shipment with the appropriate carrier.
5. Provide tracking information when available.

Business days are Monday through Friday and generally exclude weekends and U.S. holidays.

Processing time begins after the order has been successfully placed and may vary slightly depending on order volume or other operational circumstances.

4. Transit Time

After an order has been processed and shipped, the estimated transit time is 7–12 business days.

Transit time refers to the period during which the package is traveling from the shipping facility to the customer's delivery address.

Actual transit time may vary depending on the destination, carrier operations, weather conditions, transportation conditions, holidays, and other circumstances outside our reasonable control.

The transit time is an estimated timeframe and is not a guaranteed delivery date.

5. Total Estimated Delivery Time

The total estimated delivery timeframe combines both order processing and carrier transit time.

• Handling & Processing: 1–3 business days
• Transit Time: 7–12 business days
• Total Estimated Delivery Time: 8–15 business days

Please consider the above timeframe when placing an order.

Delivery estimates are provided for planning purposes and are not guaranteed. Certain circumstances, such as carrier delays, severe weather, holidays, or incorrect shipping information, may affect the actual delivery date.

6. Shipping Cost

Dzebonde currently offers Free Standard Shipping on eligible orders shipped within the United States.

There is no separate standard shipping fee added to eligible orders.

Any applicable charges, if required for a particular order or service, will be clearly displayed during checkout before the customer completes the purchase.

Dzebonde does not intentionally add undisclosed shipping charges after an order has been placed.

7. Order Tracking

Once your order has been shipped, tracking information will be provided to the email address associated with your order, when tracking is available.

You can use the tracking number to follow your package through the applicable shipping carrier.

Please note that tracking information may not appear immediately after shipment. It can take some time for the carrier to scan and update the package status in its tracking system.

If you have received a shipping confirmation but your tracking information has not updated, please allow additional time for the carrier's first scan.

For assistance with tracking, please contact our customer support team with your order number.

8. Delivery Delays

Dzebonde works to process and ship orders within the estimated timeframes stated above. However, delivery delays can occasionally occur due to circumstances outside our reasonable control.

Possible causes of delay may include:

• Severe weather
• Carrier delays
• Transportation disruptions
• High shipping volumes
• U.S. holidays
• Delivery facility delays
• Incorrect or incomplete shipping information
• Other unforeseen circumstances affecting the carrier network

If your package is delayed, please first check the latest tracking information provided by the shipping carrier.

If the tracking information indicates that the package is still moving through the carrier network, please allow additional time for delivery.

If your order appears to be significantly delayed or you need assistance understanding the tracking status, please contact us. We will do our best to assist you and provide the available information regarding your shipment.

Please note that estimated delivery dates are not guaranteed because final delivery is handled by the shipping carrier.

9. Contact Us